Sales NavioPrivacy policy
Last updated: 9 November 2026
This policy explains what information Sales Navio collects, why we collect it and how we use it.
What we collect
- When a company signs up: the name, work email and mobile number of the person who registers, and the company's name, website, sector and time zone.
- Company details you add later: name on invoices, address, tax number and similar details.
- Data your company enters: your people, clients, routes, visits, orders, stock, invoices and payments. This is your data. We keep it only to run the service for you.
- Location of your representatives (Android app): the app collects the phone's precise location only between the moment the representative taps Start on a route and the moment they end it, including when the app is closed or the screen is off. While it runs, the phone shows a notification. Their company's admins and managers can see it live and in reports. We use it to show the route, detect arrival at a client, record visits and build reports. We never use it for advertising and never sell it. No location is collected when no route is running.
- People added by a company: a company's admin adds its employees by name, work email and phone number. Before the app asks for location permission it shows them a notice that explains the points above.
- Your agreement: when you accept our Terms and this policy, or allow location in the app, we save what you agreed to, which version, when, and where (website or app). We keep it as proof and so that you can see it.
- How the service is used: counts of requests and when a person was last seen, to keep the service running well and to help you with support. We do not record what people type or read.
- Messages to us: support tickets and meeting requests.
- Fixed details you enter: we do not collect your contacts, photos or files from your phone. Pictures are only those you choose to add (for example a company logo or a notice picture).
Whose data it is
For the people and clients a company adds, and the routes and visits it records, the company decides what is collected and why; Sales Navio stores and processes this data for the company and follows its instructions. For the sign-up details of the person who registers, billing, support and website use, Sales Navio decides how the data is used.
Payments
Card, net banking and UPI payments are handled by Razorpay. We do not see or store full card numbers.
Who can see your data
Only the people your company gives access to, and our support team when you ask us for help. Each company's data is kept separate from every other company's. We do not sell your data.
Who we share data with
Only service providers who help us run Sales Navio, and only for that purpose: Google (maps, routes, address search and push notifications), Razorpay (payments), our hosting and database provider, and our email provider. We may also share data when the law requires it.
How long we keep it
- Location points: each individual point is deleted 7 days after it was recorded (after 24 hours, older points of a finished route are reduced to about one a minute). The finished route line, visit times and reports stay in your company's records while the account is active.
- Everything else: while your account is active, and for a period after it ends so that you can return. You can ask us to delete your company's data.
- Deleting your account: a person can delete their own account at any time in the app or on the website; see how to delete your account, including what is kept.
Security
Data travels over encrypted connections. Every sign-in uses a password, and each company's data is separated from other companies'. No system is perfectly secure; if a breach affects your data we will tell the people and authorities the law requires, within the time it requires.
Your rights and choices
- See your data: write to us at the contact below and ask for a copy. We check it is you, then send you your own details, what you agreed to, and your routes, visits and the location points still kept.
- Correct or delete it: ask your company's admin, or write to us.
- Stop location: end your route, or turn off location for the app in your phone's settings, at any time.
- Withdraw agreement or complain: write to the contacts below. We reply within 30 days.
Contact and grievance officer
- Company:
- Privacy questions:
- Grievance officer:
- Grievance email:
Children
Sales Navio is for people at work and is not meant for anyone under 18. We do not knowingly collect data from children.
Cookies and storage
This website does not use advertising cookies. The Sales Navio app keeps a sign-in token and a few settings in your browser so that you stay signed in.
Changes
If we make an important change to this policy, we will tell account owners by email, and ask for your agreement again where the law needs it.